At Muriva, we are committed to protecting and respecting your privacy. This privacy notice is designed to help you understand how Muriva Ltd collects and processes your information that you share when you use our website and during our normal business operations.
Information we collect:
We collect information that you share with us, including:
Information that is identifiable to the person – The information that can personally identify you, such as your name, email address and telephone number. Your details are stored and maintained on the one database and may retain it as reasonably required to serve you. The Personal Information we collect depends on how you use our service, providing your Personal Information is your choice.
If you are registering to use our service or to set up an account then we may collect information relating to your business e.g. trading name, business address, business email address, business telephone number. Information that would be considered personally identifiable to you would be a contact name.
Muriva shall have no liability or responsibility for the privacy practices or other actions of any third- party service provider. You may review, update or modify your account information, including trading name, business address and contact information, at any time by contacting the Muriva office either via telephone or via email found at the bottom of this privacy notice.
Use of your personal information
When you do, voluntarily or as part of our contracted services, provide us with Personal Information, we will use it to provide you with contracted services, provide customer service, respond to a specific question.
We also use information that we collect to make sure that our information is up to date, to contact to arrange meetings to show new and existing products, that are related to a customer’s specific needs and interests.
Disclosure to third parties, service providers, and others
In order to support and meet contractual agreements, to enhance customer relationship, Muriva may store, process or share your Personal Information with our worldwide partners and affiliates (e.g. partners, service providers etc) to perform a function or complete a service related to your purchase of our products.
Muriva also utilises its UK and worldwide partner and affiliates to provide valuable services on our behalf. Third parties with whom we share your Personal Information are all bound by all relevant and applicable data privacy laws, terms of confidentiality and Muriva’s compliance with GDPR.
There are times when Muriva may be required to disclose your Personal Information by law, legal process, and/or requests from public and governmental authorities. Muriva may also disclose your Personal Information for purposes of investigation, compliance with requests from law enforcement, or other issues of public importance, or when we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or customers.
Muriva will collect, use or disclose Personal Information supplied by you, for the purposes disclosed to you, unless the disclosure is a use of the Personal Information for an additional purpose related to the original purpose, is necessary to prepare, negotiate and perform contract with you, is required by law or competent governmental authority, is necessary to establish or preserve a legal claim or defence against a legal claim, or is necessary to prevent fraud or other illegal activities.
Cookies and Other Technologies
Muriva website, emails and online services may use certain automatic data collection technologies such as session cookies aka transient cookies.
Session cookies is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from the user(s) computer, they will typically store information in the form of a session identification that does not personally identify the user.
Accuracy and retention of personal information
Muriva do not send marketing or non-transactional emails.
Muriva will however continue to use your Personal Information for the limited purpose of sending you important notices relating to information about your purchases and changes to our policies and agreements, or for other reasons permitted by applicable law.
In the event you choose not to provide certain personal information, we may not be able to respond completely or adequately to your questions, provide updates, and or information about our products.
Muriva takes the security of Personal Information seriously. To protect your Personal Information that you have provided us against accidental or unlawful destruction, loss or alteration, Muriva uses technical and organisational security measures to prevent any unauthorised disclosure or access.
All Muriva employees are trained in understanding the importance of data security and of our obligations under GDPR and the Information Commissioners Office and Data Protection Act.
Muriva has implemented strict security controls, intrusion detection systems and processes to alert us in case of a potential or actual intrusion of our information systems.
Muriva have a Data Breach Notification Policy and a set of Breach Response guidelines that will immediately be implemented in response to any unauthorised access to our information systems or databases.
If any data security breach occurs and it may impact your Personal Information, you will be notified as soon as possible once the breach has been determined and we will inform the Information Commissioners Office as required.
Collection and use of non-personal information
When you access www.muirva.com, our system may collect non-personal information. The information collected would only be stored in the temporary memory, all information is not retained after the browser is closed. Muriva do not collect and do not permanently store any non-personal information.
Consent to process, transfer and store personal information
Right to be forgotten
Muriva is committed to taking reasonable steps to ensure that any Personal Information requests to be forgotten can be erased with our existing technology will be done so in a reasonable time of the request.
However, this does not apply to information that you have made public by posting on our website and social media forums, or you have made available to third parties yourself, or has been provided as an integral part of our contractual services to you and your business, this is beyond the reach of what Muriva can erase.
Muriva will do everything possible to erase your Personal Information if requested. However, Muriva, will not be able to erase all of your Personal Information if it is technically impossible due to limitations to existing technology, or for legal or legislative reasons.
Muriva will not knowingly collect Personal Information from any person that is not a legal adult, as defined by local law. Muriva does not target children in connection with its products, services and websites. In the event Muriva uses or discloses Personal Information of a person that is not a legal adult, Muriva will seek parental consent pursuant to local laws and regulations in order to protect the person that is not a legal adult.
If you have any concerns regarding data held about you by Muriva, please contact us.